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Metronics technical support
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Product support

Downloadable updates
QC-4000 updates
QC-5000 updates
Quadra Step

Technical support request

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Your distributor is the person who best knows and understands the configuration of your instrument, and is most likely to provide quick and accurate answers to your questions. If you're not sure who your distributor is, let us know and we'll have someone from our sales staff contact you.

Please help us in our ongoing commitment to provide quality support and service by supplying us with as much of the following information as possible. The more information you supply, the faster we can respond to your needs:

Type of Unit
> E.g., QC-100, QC-200, QC-5000, etc.

Serial number
> Located on the back of the unit

Software version
> QC-1000 & QC-2000: displayed on power-up
> QC-3000: on the first screen
> QC-4000 & QC-5000: located under FILE/ABOUT

List options purchased with your Quadra-Chek
> For example: Edge Detector, CNC, VED

Describe the history of the problem
> Did the problem start after a power surge?
> Does the problem occur only when you perform certain functions?
> Can the problem be duplicated, or is it intermittent?

Please include:
> Your name
> Your telephone number
> Your fax number
> Your e-mail address

If you have an application question or a programming problem, please send, fax or e-mail the drawing or program so that we may better understand your problem.

Office hours in New Hampshire are Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. We can also be reached by phone (603) 622.0212, by fax (603) 623.5623, or by e-mail at techsupport@metronics.com

Our Technical Support Representatives will research your problem and reply as soon as possible.

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